AFTER-SALES
After-Sales Service
From delivery to daily operations, DAOD supports every vehicle throughout its entire lifecycle with a nationwide service network and OEM-grade warranty.
Warranty Policy
Different coverage periods for the vehicle and core EV systems — so you can operate with confidence.
2h
Response
24h
On-site Service
48h
Parts Delivery
40+
Service Outlets
Vehicle Warranty
2 years or 30,000 km
EV System Warranty
5 years or 200,000 km
Battery Capacity
≥70% within 5 years
Coverage
Material and manufacturing defects (non-human damage)
Lifecycle Service Assurance
From delivery to operation, DAOD supports every vehicle throughout its lifecycle with a nationwide network and factory-backed guarantees.
01
Nationwide Service Network
40+ service locations nationwide with a 2-hour response and 24-hour on-site commitment.
02
Extended Core Warranty
5-year / 200,000 km warranty on battery, motor and controller for worry-free operation.
03
Operation Training
End-to-end training and certification in driving, maintenance and dispatch for park operators.
04
Genuine Parts Express
Regional warehouses stock genuine parts; common parts delivered on-site within 48 hours.
Service Process
A standardized four-step response workflow ensures every service case is handled efficiently and transparently.
01
Submit Request
Call the national hotline or contact your regional service manager — response within 5 minutes
02
Remote Diagnosis
Our tech team reads fault codes remotely via the connected fleet platform for precise troubleshooting
03
On-Site Service
The nearest service outlet arrives within 24 hours, with common spare parts on board
04
Follow-Up
A phone follow-up within 48 hours after repair to confirm the issue is fully resolved
Genuine Parts Network
Four regional distribution centers plus provincial forward warehouses ensure common spare parts reach you within 48 hours.
East China Hub
Shanghai, Jiangsu, Zhejiang, Anhui
South China Hub
Guangdong, Guangxi, Hainan, Fujian
Southwest China Hub
Sichuan, Chongqing, Yunnan, Guizhou
North China Hub
Beijing, Hebei, Shandong, Henan
Common After-Sales Questions
How do I report a vehicle fault?
Call the national after-sales hotline at 400-888-6666 with your vehicle ID and fault description. Our tech team will respond within 5 minutes and run remote diagnostics.
What routine maintenance is required?
We recommend a routine inspection every 3 months or 3,000 km, covering battery status, braking system, tire wear and lighting functions.
What happens when the battery degrades?
If battery capacity drops below 70% of nominal during the warranty period, a free replacement applies. Outside warranty, you can purchase a new battery pack or trade in the old one.
Do you offer on-site maintenance services?
For fleets of 20+ vehicles, we offer an on-site maintenance contract — a dedicated technician stationed at your site for daily upkeep and emergency response.
DOWNLOADS
Downloads
Product brochures, selection guides and technical documents — available for you to view and download.
Documents are being prepared. Stay tuned.
Need After-Sales Support?
Call our national hotline or leave your contact details — a dedicated service manager will call you back.